At Spillykins, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our returns policy below.

Return Eligibility

Time Frame: Items must be returned within 30 days of the purchase date.

Condition: Items must be unused, in the original packaging, and in the same condition that you received them.

Proof of Purchase: A receipt or proof of purchase is required for all returns.

Non-Returnable Items

Certain items cannot be returned, including:

Gift cards

Downloadable software products

Some health and personal care items

Perishable goods such as food, flowers, newspapers, or magazines

Return Process

Initiate a Return: Contact our customer service team at [customer service email or phone number] to initiate a return. Please provide your order number and the reason for the return.

Return Authorization: Once your return request is approved, you will receive a return authorization and instructions on how to return your item.

Shipping Your Return: You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

Processing: Once we receive and inspect your return, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain amount of days.

Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at accounts@spillykins.com.au

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at accounts@spillykins.com.au

Contact Us

If you have any questions about our returns policy, please contact us at:

Email: accounts@spillykins.com.au

Live Chat: Available on our website

Thank you for shopping with Spillykins! We appreciate your business and strive to provide you with the best service possible.