1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order using the original method of payment.

2. Shipping Locations

We ship to AUS, NZ & USA. Please note that we may be unable to deliver to some remote locations. If you have any questions regarding shipping to your location, please contact our customer service.

3. Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

4. Delivery Time

The delivery time for your order will depend on the shipping method you choose and your location. Below are the estimated delivery times:

Standard Shipping: 5-7 business days

Express Shipping: 2-3 business days

International Shipping: 10-15 business days

Please note that these are estimated delivery times and actual delivery times may vary.

5. Order Processing Time

All orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

6. Shipment Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. The tracking number will be active within 24 hours.

7. Customs, Duties, and Taxes

Spillykins is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

8. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at [Insert Contact Information].

9. Missing or Lost Packages

If your package is missing or lost, please contact us at spillykins.com.au and we will assist you in tracking it down.